Because businesses can’t run every process on their own and under the single premises, they need a helping hand. And that helping hand is known as BPO service.
Basically, this blog is for those who are new to outsourcing. This content will highlight some important yet elementary aspects of outsourcing and its needs. Let’s start with the definition of BPO.
What is BPO?
BPO stands for business process outsourcing and is the process of delegating a specific task of business to a third-party. The third-party has a team of trained and experienced agents who are specialized in handling the outsourced business’ task successfully.
What are the BPO Services?
These are the services offered by the competent call centres to help businesses in managing the non-core and extraneous tasks efficiently so as to devote more time on the core activities. The most common services include HR recruitment, calling,accounting, payroll, graphic designing, data entry, data management, quality assurance etc.
But before you choose to outsource, you must know that the BPO industry is vast and is divided into three categories:
- Offshore: Outsourcing business to service providers who are located in some other countries. For example, an Australian company outsourcing its business in the Philippines.
- Onshore: A BPO located within the same country as that of the business but in different states and cities. For instance, a company situated in the US will outsource to an American service provider.
- Nearshore: Contracting to service providers located in the neighbouring country. For example, in Australia, a BPO in Papua New Guinea can be considered as near shore vendor.
What services do outsourcing companies support?
Since the business market is experiencing an impeccable growth, the demands of the BPO industry have suddenly risen up. Hence, the BPO industry is working hard toward providing as many services as they can. Some of those services have been described below:
- Technical support services
- Information technology-enabled services
- Knowledge process outsourcing
- Customer interaction services
- Research process outsourcing
- Finance and accounting services
- Legal process outsourcing
- Human resource services
- Knowledge services
- Travel
What kind of industries generally outsource?
Kinds of industries that generally outsource are healthcare, energy, pharmaceuticals, law, business, accounting, retails, telecom, banking, and other IT firms.
Advantages of outsourcing BPO services
Businesses choose to outsource because of various reasons. Some of the reasons have been described below:
- One of the biggest advantages that phenomenal BPO services offer is cost-effectiveness. The cost required to set up an in-house call centre is very high as it needs recruiting new staffs, training them etc. The partnering firms help businesses save a handsome money and get the work done through well-trained and experienced agents.
- Business’ key employees get time to concentrate on core activities. When this happens, the productivity of the business is automatically increased.
- Another advantage of hiring these services is to attain customer satisfaction. Since call centre agents are already specialized in dealing with various kinds of client, they know how an irate customer can be kept cool and calm. Agents provide customers with a perfect solution to the problem in the least possible time.
- Effective in improving speed and efficiency. Since call centre agents are specialized in specific tasks offered to them, they complete the task quickly and with accuracy hence, increasing the efficiency.
This blog contained a short introduction of BPO and the services it offers. Also, the blog took you through different kinds of BPO industry and needs of outsourcing. Now, you can decide whether you should outsource or not. If yes, what kind of outsourcing would you choose?
